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Returns and Exchanges

The National Packard Museum Online Store strives to serve automobile enthusiasts with quality products and services. If you are not happy with your purchase, or the product proves to be defective, you may return the item to the National Packard Museum Online Store under these conditions:

  • Returns are permitted within 30 days of the date the order was shipped.
  • We will gladly replace the item with a like item, or different item, or issue a refund to you, less return handling fees. A returned item must be in its original condition in its original packaging along with the purchase receipt (or photocopy) of the receipt.
  • DVD's and CD's removed from their packaging are not returnable, unless the product is determined to be defective.
  • Returns are normally processed within 4 business days of receipt
  • All receipts of a refund transaction will be mailed to you
  • You will receive a refund in the amount of the purchase price. Shipping charges are not refundable.
  • The purchaser must pay for return shipping fees, unless it was our shipping error.
  • Rare and used books/magazines are not returnable.

Return Address:
National Packard Museum
ATTN: Museum Store Returns Dept.

1899 Mahoning Avenue NW

Warren, Ohio 44483

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

Please email national@packardmuseum.org for further questions about returns.

 

Shipping & Deliveries
All of our items are shipped from our National Packard Museum Store located in Warren, Ohio

Shipping & Deliveries

Please allow a minimum of three business days for your order to be processed. If a shipping charge seems unusually high please do not hesitate to contact us at National@packardmuseum.org or (330) 394-1899.


National Packard Museum

1899 Mahoning Avenue NW

Warren, Ohio 44483

330-394-1899

National@packardmuseum.org

 
   

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